Customer Terms of Service

Section 01Who We Are & What We Do

These Customer Terms of Service ("Terms") are a legal agreement between you and Sendoff Ventures LLC, a California limited liability company ("Sendoff Ventures," "we," "us," or "our"). They govern your access to and use of our website at sendoffventures.com and the booking, planning, and concierge services we provide (collectively, the "Service").

Sendoff Ventures operates as a concierge booking agent for bachelor parties and group events in San Diego. We do not provide yacht charters, hotel accommodations, restaurant reservations, party bus services, golf tee times, nightclub access, private chef services, or any other underlying service ourselves. Those are provided by independent third-party vendors ("Vendors"). Our role is to identify Vendors, coordinate bookings on your behalf, and manage the logistics of your weekend.

Section 02Eligibility & Account

To use the Service, you must:

• Be at least 21 years of age (many of the experiences we book — yacht charters with alcohol, nightclubs, private chef tastings — have a 21+ age requirement);
• Have the legal authority to enter into a binding contract on your own behalf and, if applicable, on behalf of the group for whom you are organizing;
• Not be barred from receiving services under the laws of California or the United States.

You do not need to create an account to browse our website, but you must provide accurate contact information when submitting a planning request or booking. You are responsible for keeping that information current and for all activity that occurs under your contact information.

Section 03How Our Service Works

The booking flow

1. You submit a planning request through our website with details about your group, dates, budget, and preferences.
2. We send a proposal within 48 hours: Vendor options, pricing, and a draft itinerary.
3. You confirm the items you want to book.
4. You pay a deposit (typically 25% of the total) to lock in the dates. The balance is due 14 days before your event begins.
5. We coordinate with each Vendor on your behalf, manage changes, and produce a final itinerary.

Our role as your agent

You authorize Sendoff Ventures to act as your booking agent for the purpose of selecting Vendors, negotiating availability and pricing, executing reservations, and communicating on your behalf. We do not have authority to sign multi-event contracts on your behalf or commit you to obligations beyond the scope of the event you've requested.

What we don't do

Sendoff Ventures does not own, operate, control, or supervise any Vendor. We do not provide the underlying experiences. Once a booking is confirmed with a Vendor, the contractual relationship for the underlying service is between you and that Vendor, subject to that Vendor's own terms. See Section 6.

Section 04Booking, Payment & Deposits

Pricing

All pricing in proposals is quoted in U.S. dollars and reflects the total cost of the requested services, including Vendor fees and our coordination fee. Prices are valid for seven (7) days from the date of the proposal unless otherwise stated. After that, Vendor availability and pricing may change.

Deposits

A deposit of 25% of the total booking value is required to confirm a booking. The deposit is processed at the time of confirmation and locks in your dates, Vendor commitments, and pricing.

Balance

The remaining balance is due fourteen (14) days before your event start date. If your booking is made fewer than 14 days before the event, the full amount is due at the time of confirmation. Failure to pay the balance on time may result in cancellation of the booking and forfeiture of the deposit.

Our planning fee

For packaged bookings (Weekend Warrior, MVP, Baller Experience), our planning fee is included in the package price. For fully custom builds, we charge a flat 10% planning fee on the total booking, disclosed in your proposal before you commit.

Payment methods & processing

We accept major credit cards (Visa, Mastercard, Amex), debit cards, and ACH bank transfers, processed through Stripe or a similar PCI-compliant processor. We do not store full payment card details on our systems.

Chargebacks

If you initiate a chargeback for a payment that has been provided to a Vendor under your authorization, you remain liable to Sendoff Ventures for the chargeback amount plus any associated processing fees and reasonable collection costs. We encourage you to contact us first; nearly every payment dispute is resolvable directly.

Section 05Cancellation & Refunds

The full Cancellation Policy is set out at /legal/cancellation.html and is incorporated into these Terms. The summary below controls in plain language; the linked policy controls in detail.

Customer cancellation

• 61+ days before event start: Deposit fully refundable.
• 30 to 60 days before event start: 50% of deposit refundable.
• Fewer than 30 days before event start: Deposit non-refundable. Balance payments already collected are subject to Vendor-specific refund policies, which may be stricter.

Vendor-driven cancellations

If a Vendor cancels a confirmed booking through no fault of yours, we will work to source a comparable replacement. If a comparable replacement isn't possible, you will receive a refund of any amounts paid for that specific Vendor's service. Our planning fee for the rest of the weekend remains earned.

Force majeure

Neither party is liable for cancellation due to circumstances beyond reasonable control: severe weather warnings, government orders, natural disasters, pandemics, or similar events. We will work in good faith to reschedule. Vendor refund policies for force majeure events vary; we will pass through whatever refund the Vendor extends.

Travel insurance

For weekends booked more than 90 days in advance, total trip value exceeding $5,000, or groups traveling from out of state, we strongly recommend purchasing third-party travel insurance. We do not sell insurance and are not a licensed insurance producer.

Section 06Third-Party Vendors

This section is important. Read it carefully.

Vendor relationship

The Vendors that ultimately provide your experience (yacht operators, hotels, restaurants, nightclubs, golf courses, party bus companies, private chefs, etc.) are independent third parties. They are not employees, agents, partners, or subsidiaries of Sendoff Ventures. Each Vendor has its own terms, policies, insurance, licensing, and operational standards.

Vendor terms apply

When we book a Vendor on your behalf, you become subject to that Vendor's terms of service for the underlying experience. We will surface material Vendor terms (such as cancellation policies, capacity limits, BYOB rules, and damage deposits) in your proposal and final itinerary. You are responsible for reviewing Vendor terms before confirming a booking.

We don't guarantee Vendor performance

While we vet Vendors carefully and only work with operators we trust, Sendoff Ventures does not guarantee the performance, quality, safety, or availability of any Vendor. We are not responsible for:

• Vendor cancellations, no-shows, or operational failures;
• Damage, injury, illness, or property loss arising from your participation in a Vendor's experience;
• Disputes over service quality, food quality, vehicle condition, vessel cleanliness, or similar Vendor-controlled matters;
• Vendor staff conduct, including but not limited to captain, bartender, driver, server, dealer, or attendant behavior;
• Vendor decisions to refuse service (for example, a captain ending a charter early for intoxication, a club denying entry for dress code, or a chef declining to serve due to dietary fraud).

Your remedy for Vendor performance failures runs against the Vendor under the Vendor's terms. We will help you communicate with the Vendor and, in our discretion, advocate on your behalf — but we are not a guarantor.

Section 07Customer Responsibilities

You agree that you and your group will:

• Comply with all applicable laws, including California's open container, public intoxication, controlled substance, and assault laws;
• Comply with all Vendor rules and the lawful instructions of Vendor staff (including captains, drivers, and security);
• Respect Vendor property and not damage, destroy, or remove any property belonging to a Vendor or other guests;
• Not bring firearms, illegal drugs, or other prohibited items to any Vendor-provided experience;
• Disclose any material medical conditions, dietary restrictions, mobility limitations, or allergies that affect what we can safely book on your behalf, at least 48 hours before your event;
• Be honest in your representations about group size, intended use, and group conduct. Misrepresenting that a 25-person event is a 12-person event, for example, may result in immediate cancellation without refund.

Damage

If you or any member of your group damages Vendor property, you are responsible for the cost of repair or replacement, plus any related Vendor charges. Where a Vendor charges damages against a deposit we are holding or against a card on file, you authorize us to release those funds and to charge you for any shortfall.

Group leader authority

The person who submits the planning request and pays the deposit is the "Group Leader" for the booking. The Group Leader represents and warrants that they have authority to bind the group to these Terms and to Vendor terms. Communications, refunds, and post-event matters are routed through the Group Leader.

Section 08Prohibited Conduct

You may not use the Service to:

• Plan or facilitate any illegal activity, including but not limited to prostitution, distribution of controlled substances, or transportation of minors to age-restricted venues;
• Harass, threaten, or harm any Vendor staff, other guests, or Sendoff Ventures personnel;
• Misrepresent the nature or attendees of your event to circumvent Vendor policies;
• Resell, redistribute, or commercially exploit any booking or itinerary we produce for you;
• Scrape, copy, or reproduce content from our website for commercial use without our written consent;
• Submit false information, including false group sizes, falsified IDs of group members, or fraudulent payment instruments.

We may, in our sole discretion, refuse service, cancel a booking, or terminate our relationship with you for any conduct prohibited under this section, with or without refund.

Section 09Intellectual Property

Our website, branding, content, copy, photography, itineraries, planning documents, and all related materials are the property of Sendoff Ventures LLC or our licensors and are protected by U.S. copyright, trademark, and trade dress laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to view and use our content for your personal, non-commercial use in connection with planning your own bachelor party event. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

If you provide us with feedback, suggestions, photographs, or testimonials in connection with the Service, you grant Sendoff Ventures a perpetual, royalty-free, worldwide, transferable, sublicensable license to use that material for any business purpose, including marketing. You may opt out of testimonial use at any time by emailing the contact address in Section 16.

Section 10Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available." To the maximum extent permitted by California law, Sendoff Ventures disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, Sendoff Ventures does not warrant:

• That any Vendor will be available on your requested dates;
• That Vendor pricing quoted in a proposal will remain unchanged through booking;
• That the experience as planned will match the experience as delivered by the Vendor;
• That the website will be uninterrupted, error-free, or free of malicious code.

In no event shall Sendoff Ventures be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, or loss of goodwill, even if advised of the possibility of such damages.

Section 11Indemnification

You agree to indemnify, defend, and hold harmless Sendoff Ventures LLC, its members, officers, employees, contractors, and agents from any third-party claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your or your group's use of the Service or any Vendor experience;
• Your breach of these Terms or any Vendor's terms;
• Your or your group's conduct during a Vendor experience, including damage to property and bodily injury;
• Your violation of any applicable law or third-party right.

We will notify you of any such claim and may, at our option, control the defense with counsel of our choosing.

Section 12Disputes & Governing Law

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Required pre-suit notice

Before filing any formal claim, you agree to first contact us at the email address in Section 16 with a written description of the dispute and the relief you seek. We will attempt to resolve the dispute informally within 30 days of receiving your notice. Many disputes are resolved this way without further action.

Venue

If informal resolution fails, any lawsuit must be filed in the state or federal courts located in San Diego County, California. You and Sendoff Ventures consent to the exclusive personal jurisdiction of those courts.

Arbitration option (Sendoff's election)

At our sole election, we may require any dispute exceeding $10,000 in value to be resolved by binding arbitration administered by JAMS under its applicable rules, with arbitration to take place in San Diego County, California. You retain the right to bring claims in small-claims court for amounts within that court's jurisdictional limit, regardless of arbitration.

Time limit

Any claim you have against Sendoff Ventures must be brought within one (1) year after the cause of action arises, or it is permanently barred.

Section 13Class Action Waiver

You and Sendoff Ventures each agree that any dispute, claim, or controversy will be resolved on an individual basis only. You waive any right to participate as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator or court, as applicable, may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

If this Class Action Waiver is found to be unenforceable as to any particular claim, that claim — and only that claim — will be severed and may proceed in court. The remainder of these Terms, including the Class Action Waiver as to all other claims, remains in effect.

Section 14Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, for material changes, post a notice on our homepage or notify you by email if we have one on file.

Changes are effective immediately on posting, but they do not retroactively change the terms of bookings already confirmed. The version of these Terms that applied at the time of your booking continues to govern that booking through its completion.

Continuing to use the Service after changes take effect means you accept the updated Terms.

Section 15Miscellaneous

Entire agreement

These Terms, together with the Cancellation Policy and Privacy Policy linked from this page, constitute the entire agreement between you and Sendoff Ventures regarding the Service and supersede any prior agreements or understandings, written or oral.

Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be reformed only to the extent necessary to make it enforceable.

No waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of substantially all assets, or similar corporate transaction.

Survival

Sections 6 (Third-Party Vendors), 9 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), 12 (Disputes), 13 (Class Action Waiver), and this Section 15 survive termination of these Terms and the completion of any booking.

Notices

Notices to you under these Terms may be delivered by email to the address you provided in your most recent planning request, or by posting on our website. Notices to Sendoff Ventures must be sent to the contact address in Section 16 and are effective only upon our actual receipt.

Section 16Contact

Questions, complaints, or notices under these Terms should be directed to:

For general questions about our service that aren't legal in nature, please use the Start Planning form or email hello@sendoffventures.com.